Refund policy
1. Cancellations and refunds
Customers may request a change or cancellation at least 48 hours before the scheduled delivery date.
For deliveries scheduled on a Monday, requests must be received by 12pm on the preceding Friday. During peak periods, including Valentine’s Day, Mother’s Day and Christmas, at least 72 hours’ notice is required.
Changes or cancellations cannot be guaranteed once an order has been prepared, dispatched or is in transit.
Approved cancellations will be refunded to the original payment method. Refund processing times may vary depending on the payment provider.
2. Freshness guarantee
Our flowers are covered by a seven-day freshness guarantee, provided that the recipient follows the care instructions supplied with the arrangement.
Please refer to our Flower Care Guide for advice on watering, placement and maintaining the flowers.
To make a claim under the freshness guarantee, contact our customer-care team as soon as possible and within four days of delivery. Please include clear photographs of the arrangement and a description of the issue.
3. Damaged or unsatisfactory flowers
If an arrangement arrives damaged, does not match the order or does not meet the expected quality standard, contact us within four days of delivery and provide clear photographs of the issue.
Depending on the circumstances, we may offer:
- A replacement or redelivery
- A partial refund
- A full refund
Each request will be reviewed individually and handled in accordance with our Terms and Conditions.
Contact details
Email: support@bloommagic.com
Telephone: +353 1 912 5595